14 Day Return Policy

MICASA DELARTE will honour a 14 day period following the delivery of products for any issues within the control of MICASA DELARTE this includes any product defects and assembly issues. If you are unsatisfied with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase, excluding the return shipping cost. For factors that we don’t control, such as incorrect texts or misspellings, or any proofs that have been previously approved, we will strive to find a solution. For any issues with your order, you can contact us within 14 days of delivery at sales@micasadelarte.com

Cancel An Order

• Art Prints: All orders are custom prints, and not mass-produced products ready for resale. If you wish to cancel an order, it can be done within 48 hours of placing the order, free of charge. However, if production has already commenced, a fee that amounts to 50% of the order's value will be charged. This is to cover the cost of the materials that have been used and to ensure that they are recycled appropriately from our warehouse.
• Sculptures: You can cancel your order free of charge within 48 hours of purchase. If the item has already been shipped, you will be responsible for the cost of return shipping. Once we receive the item, a refund will be issued.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@micasadelarte.com